Defining Good Customer ServicePosted: Posted on
At DNA Art US, we view good customer service as part of the package we provide. Along with a good customer experience, superior materials and processes, and an excellent finished product, a DNA art masterpiece if you will.
Like all businesses, we are dependant on outside providers and they, in turn, are dependant on their providers – all of whom are expected to be doing a good job, consistently. We have had issues, of course, but we overcome them by working together.
More importantly and where appropriate, we keep our customers informed and people appreciate that. It is not the fact that something does not go to plan; it is what we do to minimize the effect of the problem for our customers.
Therefore, one very important part of good customer service is communication!