Frequently Asked Questions
If you still have questions then Contact Us and we will get right back to you.
How can I be certain that the artwork displays my DNA?
DNA Art US guarantees that the process is authentic and an electronic certificate of authenticity is issued for each artwork. A unique numerical code is assigned to each DNA sample and used throughout the entire production process. This prevents the artwork from being assigned or delivered to the wrong person.
How do I collect a sample of my DNA?
It’s very straightforward. We send you a DNA Collection kit which includes detailed instructions that must be followed. You can safely, easily, and painlessly, collect some cells from the inside of your cheek using the swab included in the kit. Once you have done this you send it back to us in the prepaid envelope and the processing will commence.
DNA Vision TAGCy customers upload their raw genetic data file during the Buy Now process.
I already have an image of my DNA; can it be used to make my DNA Vision artwork?
Yes, that is possible but you need to be aware that the quality of DNA images varies considerably and not all achieve our standards and that can affect the quality of the finished artwork. However, to order, go to Buy Now and in the ‘DNA File’section select ‘Yes’ in answer to the question, “Do You Have Your DNA File(s) Already?” and upload them. We will take it from there.
I have a digital A, T, C, G representation of my DNA; can it be used to make my DNA Vision artwork?
Yes, it can. We have developed a process using A, T, C, G data to mimic the traditional look of our DNA Vision images. The process ensures that each DNA pattern and finished artwork is unique. To order, go through the Buy Now process and in the ‘DNA File’ section select ‘Yes’ in answer to the first question, ‘Do You Have Your DNA File(s) Already?’ then upload them. We will take it from there.
Can you store a copy of my genetic data?
|No, we do not offer storage for genetic data but our friends at sequencing.com offer exactly that service and access to order our DNA Vision artworks too.|
Can you add text or other images to my DNA Vision artwork?
What do you do with my DNA sample?
At the end of the visualization process your DNA material and the processing gel will be destroyed in the lab. This occurs under high pressure at 248 degrees Fahrenheit. The raw genetic data files of our TAGCy customers are deleted once the DNA Vision image is completed. The privacy of our customers is very important to us and we do not sell, transfer or otherwise trade any customer data and we never will.
What is the delivery period and delivery charge?
|After ordering on this site, your DNA Collection kit is delivered within a few working days. After returning the DNA Collection kit to us the countdown begins and you will receive the artwork at your specified address within eight weeks. The DNA Vision Digital range is normally available within six weeks. The DNA Vision TAGCy Digital range be delivered in less than two weeks. Delivery is FREE for customers within the contiguous 48 States. All other destinations will be quoted at the time of ordering and any additional shipping charges are usually quite modest but it does depend on the size and weight of the piece.|
I'm not based in North America. How can I order from you without paying high delivery costs?
We primarily service the US, Canada and the Americas but we can provide our Digital range to anywhere in the world. Delivery of the Digital range is by email and, therefore, free of charge. Simply make all the ordering choices that you want including the size of the artwork and you will receive a Digital image made to those specifications. You can then print the piece locally on your preferred material. To start the process go here and choose “Rest of the World.”
Where can I buy the artwork?
The artwork can be ordered, easily and safely, through this website. If you would like to arrange a meeting to discuss our products please Contact Us to make an appointment.
What payment options do you offer?
We offer our customers the choice; either pay using your PayPal account or your credit card.
Do you offer any discounts?
You bet! When you buy more than one piece of art through dna-art-us.com we will deduct 10% off the cost of every subsequent piece purchased at the same time.
Buy a second copy of your artwork and enjoy a 20% saving on the additional piece. Our customers give second copies to loved ones or display them in different locations.
What do I get free?
Glad you asked. We like to show our appreciation for your order to our discerning customers. FREE Shipping is provided for all artworks in the contiguous 48 States. You also have the option to order a FREE High-Resolution Digital file of your DNA Vision masterpiece. Additionally, we offer a range of discounts as described above.
Does my artwork arrive ready to hang on my wall?
Yes it does. Whether you have ordered our Acrylic, Canvas or Metal range it will be delivered ready to hang on your wall. This saves you the time and inconvenience of finding a reliable framer and ensures the quality of the finished article. All you need to provide is the wall mounting hardware most suitable for your wall construction.
Can you make a portrait of my pet dog?
Yes, we can and we have done animal DNA pictures for other clients. The fact is, it is a bit more difficult to obtain a sample of DNA from a dog or a cat that is in the optimum state required to make a good picture but it can be done.
Can you make a portrait of a deceased person?
It all depends. There are strict laws in many countries that forbid using someone else’s DNA without their prior consent. We can only produce a picture if this consent is given.
Do you offer a custom design service?
A lot of our work involves some element of customization and we love providing our customers with exactly what they want. To start the process, Contact Us with your requirements and we will get right back to you. We can create any color palette or size you require.
What happens if I don't like what I see?
|Overwhelmingly, our customers love what they see. This is because we care about what we produce and maintain high standards in all stages of design and production. During the design process, a snippet of the picture is sent to you asking for your approval to finalize production. Added to that our customer service is second to none and we always try very hard to make sure you are pleased with your DNA artwork.|